Dear Mr. Sanchez,
Thank you for your kind comments and for letting us know how popular 9-Lives Cat Food is with your family. It was thoughtful of you to contact us.
Heinz Pet Products has set a standard to produce the finest pet food products available on the market today. We certainly enjoy ready [sic] about the positive personal experiences our consumers have had with our products.
Thanks again for taking the time to give us a "pat on the back." We hope our products will continue to be completely satisfactory and have enclosed a coupon with our compliments.
Consumer Relations Representative